End User Licence Agreement (EULA)

Provider Invoice Pro — Full Edition · Version 1.0 · Effective 1 January 2026

Acceptance: by clicking "I Agree" in the software, you accept this EULA. The software records your acceptance date, time and EULA version locally, for dispute resolution only.

1. The Licence

What you get

  • One-time payment for perpetual use of this version
  • Install on up to 2 devices (contact us if you need more)
  • Use for your NDIS invoicing business
  • Includes the current NDIS Price Guide (auto-pricing valid until the published expiry date)

What you can't do

  • Share, resell, or transfer your licence
  • Reverse engineer or modify the software
  • Remove copyright notices
  • Provide commercial invoicing services to others without permission

Future updates

  • Optional paid updates available with 60+ days notice
  • Continue using your current version indefinitely — no forced upgrades
  • Auto-pricing expires each 1 July (other features continue working)

2. Your NDIS Responsibilities

Critical: you are solely responsible for:
  • Submitting true, accurate and honest invoices
  • Verifying all invoice details before submission
  • Charging within NDIS pricing limits
  • Ensuring services were actually delivered (no advance billing)
  • Complying with the NDIS Code of Conduct
  • Meeting Australian Consumer Law obligations
  • Maintaining proper records per NDIS/ATO requirements
  • Not submitting fraudulent, misleading or inflated claims

This software assists your invoicing but does not guarantee NDIS compliance. You must verify all prices and details yourself. The NDIS Commission may prosecute fraudulent invoicing — criminal penalties apply.

3. Refunds & Warranties

14-day money-back guarantee: not satisfied? Email info@providerinvoicepro.com.au within 14 days for a full refund (processed within 7 business days). After 14 days: refunds as required by Australian Consumer Law.

What we warrant (90 days): software free from viruses; works as described in documentation; fit for NDIS invoicing purposes; acceptable quality.

NDIS pricing disclaimer: pricing data comes from official NDIA publications. However, you MUST verify prices against current NDIA pricing before invoicing. We're not liable for NDIA pricing changes or errors in their source data. Final compliance responsibility is yours as the NDIS provider.

4. Data & Privacy

Your data stays local: all invoices and client data are stored on your device only. We don't collect, access or process your data — no data is sent to us.

Your security responsibilities: secure your device with passwords; protect sensitive participant data; make regular backups (weekly recommended); comply with the Privacy Act 1988; limit access to authorised staff only.

5. Liability Limits

Our maximum liability: the amount you paid us (minimum $100), except for death/injury from negligence, fraud or deceit, ACL guarantee breaches, or non-excludable legal liability. We're not liable for indirect damages such as lost profits, data loss or business interruption.

Unfair terms protection: if a court finds a term unfair, only that term is void — the rest stands. For small businesses (<20 employees or <$10M revenue), ACL standard-form contract protections apply.

6. Termination

We may terminate if you breach material terms (e.g. fraud, unauthorised modification), with 14 days notice to fix the breach where possible. You may terminate anytime by uninstalling and deleting the software (no refund after the 14-day period). Upon termination: stop using the software, delete all copies within 15 days, export your data first (30-day grace period), and keep exported data 7 years for ATO/NDIS compliance.

7. Disputes

Queensland law and courts apply. Before court, try mediation (Australian Disputes Centre); for disputes under $10,000 use small claims/QCAT. Need help? Queensland Fair Trading 13 74 68 · ACCC 1300 302 502 · NDIS Commission 1800 035 544.

8. Small Business & Consumer Protections

If you're an individual consumer or a small business (<20 employees or <$10M turnover), you have extra protections against unfair contract terms. Unfair terms are void. If you think a term is unfair, contact us before taking legal action — we're committed to fair dealing.

9. Definitions

  • "Software" — Provider Invoice Pro (Full Edition)
  • "NDIS Price Guide" — the NDIS Support Catalogue data included or imported
  • "ACL" — Australian Consumer Law
  • "Small Business" — <20 employees or <$10M annual turnover

10. Contact & Changes

Questions: info@providerinvoicepro.com.au. EULA updates: 30 days notice for material changes, requiring your re-acceptance; you can keep using your current version under the old EULA if you decline.

Australian Consumer Law notice: our goods come with guarantees that cannot be excluded under Australian Consumer Law. You're entitled to a replacement or refund for major failures and compensation for foreseeable loss, and to repair or replacement if goods fail to be of acceptable quality (non-major failure).