1. Who you're buying from
Provider Invoice Pro is sold from Queensland, Australia. All prices are in Australian dollars.
2. What you're buying
- Provider Invoice Pro — Full Version ($69 one-time): a perpetual licence to install and use the software on up to 2 of your devices, under the End User Licence Agreement.
- Yearly NDIS Price File Update ($49): a data file containing the current year's NDIS Support Catalogue pricing, for import into the app. This is an optional annual purchase, not a subscription — nothing renews automatically.
3. Delivery
Products are delivered digitally. Download links are shown after checkout and emailed to your purchase address, normally within minutes. If a link doesn't arrive or stops working, email info@providerinvoicepro.com.au and we'll re-issue it at no charge.
4. 14-day money-back guarantee
After 14 days, refunds are provided as required by Australian Consumer Law (see below).
5. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights.
6. Fair use
- One licence covers one business and up to 2 devices. Please don't share download links or licence keys.
- Refunded purchases must be uninstalled; continued use after a refund is a breach of the EULA.
- We may decline sales or refunds where we reasonably suspect fraud or abuse (your ACL rights are unaffected).
7. Pricing & changes
We may change product prices at any time; the price you pay is the price shown at checkout. Yearly price file updates are announced with at least 60 days notice of any pricing change to the update itself.
8. Support
Email support is included with your purchase at info@providerinvoicepro.com.au. We aim to respond within 1–2 business days (AEST).
9. Disputes
These terms are governed by Queensland law. If something goes wrong, contact us first — most issues are fixed with one email. You can also contact Queensland Fair Trading (13 74 68) or the ACCC (1300 302 502).